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Troubleshooting

A sync button seems to do nothing

Sync runs in the background. Look for the status panel near the top of the page.

If nothing appears at all:

  1. Reload the page.
  2. Check the workspace still has an active plan or trial — billing.
  3. Check your role allows the action.
  4. Check the error log.

The button stays disabled while a sync is already requested, and that state is shared across windows — so a button greyed out in one tab may have been triggered in another.

A report is empty

  • Is a report configuration selected, and active?
  • Is the period right?
  • Has bexio data been synced?
  • Has the period ever been computed? Use refresh and let the background job finish.

Older periods may need their source months synced before the dashboard can compute anything.

A PDF export is blocked

Usually one of:

  • no active plan or trial, or the monthly PDF limit is reached — billing
  • your role does not allow report usage
  • the report configuration is inactive
  • the selected period has no computed data yet

The numbers disagree with bexio

mReport never writes to bexio and computes from a synced copy. So:

  1. Fix the entry in bexio.
  2. Sync bexio data.
  3. Refresh the report.

If a total looks wrong rather than missing, check the client service classification — a service marked billable by mistake moves hours between totals.

Dark mode looks wrong

Colours are per user and follow you between browsers. If a page renders with a washed-out card, note your browser and whether your operating system is in light or dark mode, and send that with the report — it narrows the cause immediately.